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The Advanced Research + Invention Agency (“ARIA”/”we”/”our”/”us”) is committed to openness and transparency. 

We will proactively make information about our activities widely available through our website at www.aria.org.uk (the “website”) and our publications.

The information below explains how to proceed if you have enquiries relating to ARIA or this Website or if you have a complaint.  

Freedom of Information 

ARIA is exempt from the Freedom of Information Act 2000. ARIA is an arm’s length body of the Department for Science, Innovation and Technology (DSIT). You do have the right to request information that DSIT holds about ARIA. 

For any matters concerning ARIA and the Freedom of Information Act, or to make an FOI request to DSIT, please contact foi.requests@beis.gov.uk. 

Environmental Information Regulations

If you want to request information about ARIA’s environmental impact under the Environmental Information Regulations 2004, please write to info@aria.org.uk.

Complaints

ARIA is committed to providing a responsive, fair complaints process. We follow the Parliamentary and Health Service Ombudsman principles of good complaint handling. 

If you have a complaint about ARIA, in the first instance please try to resolve your complaint with the relevant person at ARIA. If that is not possible, please write to complaints@aria.org.uk. 

Complaints should be made as soon as possible after the relevant incident and no later than 12 months after the incident or from when you became aware of it, whichever is later. 

To help us to investigate and respond to your complaint please provide:

  • Full details and background to the complaint (please exclude any personal sensitive information in your initial correspondence)
  • What we could do to resolve your complaint
  • Your contact details including email and telephone number
  • Whether this is a follow-up to a previous complaint and if so, details of that complaint.

We will respond to your complaint within 10 working days in line with our complaints procedure.  

If you are not satisfied with our response to your complaint, you can escalate your complaint to the Parliamentary and Health Service Ombudsman at: www.ombudsman.org.uk or call 0345 015 4033.

Data Privacy Complaints 

If your complaint relates how we have handled your personal data, please contact us or email our Data Protection Officer at dpo@aria.org.uk. If you’re still not happy, you have the right to make a complaint to the ICO at casework@ico.org.uk.